AGB

Terms of Service

Last updated: August 24, 2026

Overview

Welcome to IskahWraps.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to IskahWraps.

IskahWraps operates this online store and website, including its related content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

These Terms of Service explain the rights and responsibilities that apply when you access our website, browse our products, or make a purchase from IskahWraps.

Please read these Terms carefully before using our website.

By accessing our website or purchasing from us, you agree to these Terms of Service together with any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with these Terms, please do not use our Services.

1. Using Our Website

You may use our website only for lawful purposes.

When placing an order or otherwise providing information to us, you agree that the information you provide is accurate, complete, and current.

This may include information such as:

Your name
Email address
Billing address
Shipping address
Payment information
Telephone number where required

You must not use our website for fraudulent, unlawful, or abusive purposes.

2. Our Products

We make every reasonable effort to display our products as accurately as possible.

However, product colours may appear slightly different depending on:

Your device
Screen settings
Lighting
Photography conditions

Small differences in colour, texture, pattern placement, or appearance may occur.

Product descriptions, prices, availability, and other information may be updated where necessary.

All products are subject to availability.

We reserve the right to:

Discontinue products
Limit product quantities
Correct product information
Update product descriptions
Restrict sales where reasonably necessary

Nothing in this section affects your statutory consumer rights.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you may receive an automatic confirmation email confirming that your order has been received.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Payment cannot be authorised
Incorrect information has been provided
An obvious pricing or product error has occurred
We reasonably suspect fraud or misuse
Delivery to the provided address is not possible

If we cancel an order after payment has already been taken, the relevant payment will be refunded.

Please review your order carefully before submitting it.

Once an order has been processed or dispatched, cancellation may no longer be possible. Your statutory cancellation and withdrawal rights remain unaffected.

Returns and exchanges are subject to our applicable Refund and Return Policy and any statutory withdrawal rights.

4. Prices and Payment

Product prices are displayed on our website in the applicable currency.

The price charged for an item will normally be the price displayed when you place your order.

Shipping costs, where applicable, will be shown during checkout before you complete your purchase.

Discounts and promotional offers may be subject to separate conditions and expiry dates.

We reserve the right to correct obvious pricing errors.

Where an obvious pricing mistake occurs, we may contact you before processing your order or cancel the affected order and refund any payment already made.

You agree to provide accurate and complete payment information.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payments are processed through Shopify and/or the payment provider selected during checkout.

Additional terms of the relevant payment provider may apply.

5. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website.

Delivery times shown on our website are estimates unless expressly stated otherwise.

Delays may occasionally occur due to circumstances outside our reasonable control, including:

Courier delays
Customs processing
Severe weather
Public holidays
Transport disruptions
High-demand periods

We will make reasonable efforts to keep customers informed where significant delays occur.

Please ensure that your delivery information is accurate before completing your order.

Further information about shipping rates, delivery areas, and estimated delivery times can be found in our Shipping Policy.

6. Returns, Refunds and Exchanges

We want you to be happy with your purchase.

Returns, exchanges, and refunds are handled according to our Refund and Return Policy and applicable consumer law.

Eligible returned products should generally be:

Unused
Unworn
Unwashed
In their original condition
Returned with tags where applicable
Returned in original packaging where reasonably possible

Some products may be excluded from voluntary returns where permitted by law.

This does not limit any statutory rights you may have in relation to faulty, damaged, or incorrectly supplied goods.

Please contact us before returning an item so that we can provide the appropriate return instructions.

7. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve that product.

In rare situations, an item may become unavailable after an order is submitted.

If this happens, we will contact you and provide an appropriate refund for the unavailable item.

8. Intellectual Property

Unless otherwise stated, all content available through the IskahWraps website belongs to IskahWraps or is used with appropriate permission.

This includes, where applicable:

The IskahWraps name
Logo
Branding
Photographs
Product images
Graphics
Designs
Text
Product descriptions
Videos
Website layout
Other original content

You may access our website for personal and lawful shopping purposes.

You may not reproduce, distribute, republish, commercially exploit, modify, or copy our original content without prior written permission, except where permitted by law.

All third-party trademarks remain the property of their respective owners.

9. Third-Party Services and Tools

Our website may use tools, applications, payment services, shipping services, or other features provided by third parties.

These third-party services may be subject to their own terms and privacy policies.

We are not responsible for the independent practices of third-party providers beyond what applicable law requires.

You should review the relevant third-party terms where appropriate.

10. Third-Party Links

Our website may contain links to websites or platforms operated by third parties.

These may include:

Social-media platforms
Payment providers
Delivery providers
Other external services

When you follow an external link, you leave our website.

We do not control third-party websites and are not responsible for their content, security, availability, or privacy practices.

Please review the relevant third party's policies before using their services.

11. Relationship With Shopify

IskahWraps is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store.

However, purchases made through our store are made directly between you and IskahWraps.

IskahWraps is responsible for the products sold through our store, including customer service, order fulfilment, returns, and applicable consumer obligations.

Shopify is not the seller of the IskahWraps products displayed on our website.

12. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

What personal information we collect
Why we collect it
How we use it
Who we may share it with
How long it may be retained
Your privacy rights

Because our store is hosted through Shopify, Shopify may also process certain personal information in connection with providing its services.

Please review our Privacy Policy for further information.

13. Customer Reviews and Feedback

You may choose to provide reviews, suggestions, photographs, comments, ideas, or other feedback relating to IskahWraps or our products.

By submitting content to us, you confirm that:

You have the right to submit it
It is truthful to the best of your knowledge
It does not infringe another person's rights
It does not contain unlawful, abusive, threatening, or defamatory content
It does not contain viruses, malware, or other harmful material

Where legally permitted, you grant IskahWraps permission to display, reproduce, and use submitted reviews or feedback for purposes connected with operating and promoting our business.

We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent, or infringes third-party rights.

14. Errors and Inaccuracies

Occasionally, our website may contain:

Typographical errors
Incorrect product descriptions
Incorrect prices
Incorrect availability information
Incorrect shipping information
Other accidental inaccuracies

We reserve the right to correct such errors and update information where necessary.

If an error materially affects an order you have already placed, we will contact you where appropriate.

Your statutory rights remain unaffected.

15. Prohibited Uses

You must not use our website or Services:

For unlawful purposes
To commit or encourage fraud
To violate applicable laws or regulations
To infringe our intellectual-property rights or those of another person
To harass, threaten, abuse, or harm another person
To provide intentionally false or misleading information
To distribute viruses, malware, or harmful code
To interfere with the security or operation of our website
To attempt unauthorised access to our systems
To collect personal information about others unlawfully
To send spam, phishing messages, or other malicious communications
To impersonate another person or organisation

We may restrict access to our website where reasonably necessary to protect our customers, business, systems, or legal rights.

16. Automated Access

Automated systems, bots, scraping tools, or similar technologies must not be used to interfere with the normal operation or security of our website.

We may take reasonable technical measures to prevent automated activity that:

Places an excessive burden on our Services
Attempts to bypass security measures
Collects information unlawfully
Violates intellectual-property rights
Is fraudulent or malicious

Legitimate uses permitted by law are not affected.

17. Availability of the Website

We aim to keep our website available and operating correctly.

However, we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable because of:

Maintenance
Technical problems
Shopify outages
Security issues
Updates
Events outside our reasonable control

We may modify, suspend, or discontinue certain website features where reasonably necessary.

18. Liability

Nothing in these Terms excludes or limits liability where liability cannot legally be excluded or limited.

In particular, nothing in these Terms limits liability for:

Intentional misconduct
Gross negligence
Injury to life, body, or health
Fraud
Mandatory product liability
Other liability that cannot legally be excluded

Where permitted by law, we are not responsible for indirect or unforeseeable losses that are not the natural result of a breach by us.

Your statutory consumer rights remain unaffected.

19. Force Majeure

We are not responsible for delays or failure to perform obligations where this is caused by events outside our reasonable control.

Such events may include:

Natural disasters
Severe weather
War
Civil unrest
Government restrictions
Strikes
Major transport disruptions
Customs delays
Internet or platform outages
Other exceptional events outside our control

Where we are permanently unable to fulfil an order, any amount paid for undelivered goods will be refunded where required.

20. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply.

Where appropriate, the invalid provision will be replaced by the applicable legal rule.

21. Entire Agreement

These Terms, together with the policies referenced on our website, form the agreement governing your use of our Services and purchases from IskahWraps.

Failure by us to enforce a particular provision does not mean that we waive our right to enforce it later.

22. Governing Law

These Terms and contracts concluded through our online store are governed by applicable German law.

Where you are a consumer residing in another country, mandatory consumer protections available to you under the laws of your country of residence remain unaffected where applicable.

Mandatory rules regarding jurisdiction and consumer rights also remain unaffected.