Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to IskahWraps.
Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to IskahWraps.
IskahWraps operates this online store and website, including its related content, features, tools, products and services (collectively, the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.
These Terms of Service explain the rights and responsibilities that apply when you access our website, browse our products or make a purchase from IskahWraps.
Please read these Terms carefully before using our website.
By accessing our website or purchasing from us, you agree to these Terms of Service together with any policies referenced on our website, including our Privacy Policy, Shipping Policy and Return and Refund Policy.
Nothing in these Terms limits any mandatory statutory rights available to consumers under applicable law.
1. USING OUR WEBSITE
You may use our website only for lawful purposes.
When placing an order or otherwise providing information to us, you agree that the information you provide is accurate, complete and current.
This may include information such as:
• Your name
• Email address
• Billing address
• Shipping address
• Payment information
• Telephone number where required
You must not use our website for fraudulent, unlawful or abusive purposes.
2. OUR PRODUCTS
We make every reasonable effort to display and describe our products as accurately as possible.
However, product colours may appear slightly different depending on:
• Your device
• Screen settings
• Lighting
• Photography conditions
Small differences in colour, texture, pattern placement or appearance may occur.
Product descriptions, prices, availability and other information may be updated where necessary.
All products are subject to availability.
We reserve the right, where reasonably necessary, to:
• Discontinue products
• Limit product quantities
• Correct product information
• Update product descriptions
• Restrict sales
Nothing in this section affects your statutory consumer rights, including your rights where goods are defective or do not conform to the contract.
3. ORDERS AND CONTRACT FORMATION
When you place an order through our website by completing the checkout process, you submit an offer to purchase the products contained in your order.
After submitting your order, you may receive an automatic email confirming that we have received your order.
An automatic order-receipt confirmation does not necessarily constitute acceptance of your offer unless expressly stated otherwise.
A purchase contract is concluded when we accept your order. Acceptance may occur, depending on the circumstances, when we expressly confirm acceptance, process the order for fulfilment, dispatch the goods, or otherwise clearly indicate that your order has been accepted.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
• A product is unavailable
• Payment cannot be authorised
• Incorrect or incomplete information has been provided
• An obvious pricing or product-information error has occurred
• We reasonably suspect fraud or misuse
• Delivery to the provided address is not possible
If we cancel an order after payment has already been collected, the relevant payment will be refunded.
Please review your order carefully before submitting it.
If you notice an error after placing your order, please contact us as soon as possible at:
iskahwraps@gmail.com
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been dispatched.
Your statutory withdrawal and cancellation rights remain unaffected.
4. PRICES AND PAYMENT
Product prices are displayed on our website in the applicable currency.
The price charged for an item will normally be the price displayed when you place your order.
Shipping costs, where applicable, will be displayed during checkout before you complete your purchase.
Discounts and promotional offers may be subject to separate conditions, availability requirements and expiry dates.
We reserve the right to correct obvious pricing errors.
Where an obvious pricing mistake occurs, we may contact you before processing your order or cancel the affected order and refund any payment already made.
You agree to provide accurate and complete payment information.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Payments are processed through Shopify and/or the payment provider selected during checkout.
Additional terms of the relevant payment provider may apply.
5. SHIPPING AND DELIVERY
We aim to process and dispatch orders within the timeframes stated on our website.
Shipping costs and estimated delivery times depend on the destination and shipping method selected or available during checkout.
Delivery times shown on our website are estimates unless expressly stated otherwise.
Delays may occasionally occur due to circumstances outside our reasonable control, including:
• Courier delays
• Customs processing
• Severe weather
• Public holidays
• Transport disruptions
• High-demand periods
• Other circumstances outside our reasonable control
We will make reasonable efforts to assist customers where significant delivery problems occur.
Please ensure that your delivery information is accurate and complete before submitting your order.
Customers may be responsible for additional costs resulting from an incorrect or incomplete address where permitted by law.
For orders shipped outside the European Union, customs duties, import taxes or other charges may apply. Unless otherwise stated at checkout, such charges may be payable by the recipient.
Further information about our shipping destinations, prices, delivery estimates, tracking and customs can be found in our Shipping Policy.
6. RETURNS, REFUNDS AND STATUTORY RIGHT OF WITHDRAWAL
Returns, refunds and exchanges are handled according to our Return and Refund Policy and applicable consumer law.
VOLUNTARY 30-DAY RETURN POLICY
In addition to statutory consumer rights, IskahWraps offers a voluntary 30-day return period subject to the conditions stated in our Return and Refund Policy.
Products returned under our voluntary return policy should generally be:
• Unused
• Unworn
• In their original condition
• Returned with tags where applicable
• Returned in their original packaging where reasonably possible
The conditions of our voluntary return policy do not restrict your mandatory statutory rights.
STATUTORY RIGHT OF WITHDRAWAL
Consumers whose purchases are covered by German/EU consumer law generally have a statutory right to withdraw from an online purchase within 14 days without giving a reason, subject to the applicable legal requirements and exceptions.
Our Return and Refund Policy contains further information about:
• The statutory right of withdrawal
• How to exercise the right of withdrawal
• Returning goods after withdrawal
• Return shipping costs
• Refunds
• The model withdrawal form
• Applicable exceptions
Please review our Return and Refund Policy for the complete withdrawal information.
Nothing in our voluntary 30-day return policy limits your statutory right of withdrawal or other mandatory consumer rights.
7. DEFECTIVE, DAMAGED OR INCORRECT GOODS
Please inspect your order after delivery.
If you receive an item that is defective, damaged or different from what you ordered, please contact us at:
iskahwraps@gmail.com
Please provide your order number and, where appropriate, photographs or other information that can help us understand the problem.
We will review the issue and provide the appropriate remedy in accordance with applicable law.
Nothing in these Terms limits your statutory rights regarding defective or non-conforming goods.
8. PRODUCT AVAILABILITY
All products are subject to availability.
Adding an item to your shopping cart does not necessarily reserve that product.
In rare circumstances, an item may become unavailable after an order has been submitted.
If we cannot supply an ordered product, we will contact you where appropriate and refund any amount paid for the unavailable product.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, content available through the IskahWraps website belongs to IskahWraps or is used with appropriate permission.
This includes, where applicable:
• The IskahWraps name
• Logo
• Branding
• Photographs
• Product images
• Graphics
• Designs
• Text
• Product descriptions
• Videos
• Website content
• Other original materials
You may access our website for personal and lawful shopping purposes.
You may not reproduce, distribute, republish, commercially exploit, modify or copy our original content without prior written permission except where permitted by applicable law.
All third-party trademarks and other intellectual property remain the property of their respective owners.
10. THIRD-PARTY SERVICES AND TOOLS
Our website may use tools, applications, payment services, shipping services or other features provided by third parties.
These third-party services may be subject to their own terms and privacy policies.
We are not responsible for the independent practices of third-party providers beyond what applicable law requires.
Please review the relevant third-party terms and privacy information where appropriate.
11. THIRD-PARTY LINKS
Our website may contain links to websites or platforms operated by third parties.
These may include:
• Social-media platforms
• Payment providers
• Delivery providers
• Other external services
When you follow an external link, you leave our website.
We do not control third-party websites and are not responsible for their independent content, security, availability or privacy practices, except where applicable law provides otherwise.
Please review the relevant third party's policies before using their services.
12. RELATIONSHIP WITH SHOPIFY
IskahWraps is powered by Shopify.
Shopify provides the technology and infrastructure that enables us to operate our online store.
Purchases made through our store are made between you and IskahWraps.
IskahWraps is responsible for the products sold through our store, including customer service, order fulfilment, returns and applicable consumer obligations.
Shopify is not the seller of IskahWraps products displayed on our website.
13. PRIVACY
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
• What personal information we collect
• Why and on what legal basis we process it
• How we use it
• Who we may share it with
• How long it may be retained
• Your privacy rights
Because our store is hosted through Shopify, Shopify may also process certain personal information in connection with providing its services.
Please review our Privacy Policy for further information.
14. CUSTOMER REVIEWS AND FEEDBACK
You may choose to provide reviews, suggestions, photographs, comments, ideas or other feedback relating to IskahWraps or our products.
By submitting content to us, you confirm that:
• You have the right to submit it
• It is truthful to the best of your knowledge
• It does not infringe another person's rights
• It does not contain unlawful, abusive, threatening or defamatory content
• It does not contain viruses, malware or other harmful material
Where legally permitted, you grant IskahWraps permission to display, reproduce and use submitted reviews or feedback for purposes connected with operating and promoting our business.
We reserve the right to remove content that is unlawful, misleading, fraudulent, offensive or infringes third-party rights.
Nothing in this section transfers ownership of your content to us beyond the rights reasonably necessary for the permitted use.
15. ERRORS AND INACCURACIES
Occasionally, our website may contain:
• Typographical errors
• Incorrect product descriptions
• Incorrect prices
• Incorrect availability information
• Incorrect shipping information
• Other accidental inaccuracies
We reserve the right to correct errors and update information where necessary.
If an error materially affects an order you have already placed, we will contact you where appropriate.
Nothing in this section affects your statutory consumer rights.
16. PROHIBITED USES
You must not use our website or Services:
• For unlawful purposes
• To commit or encourage fraud
• To violate applicable laws or regulations
• To infringe our intellectual-property rights or those of another person
• To harass, threaten, abuse or harm another person
• To provide intentionally false or misleading information
• To distribute viruses, malware or harmful code
• To interfere with the security or operation of our website
• To attempt unauthorised access to our systems
• To collect personal information about others unlawfully
• To send spam, phishing messages or other malicious communications
• To impersonate another person or organisation
We may restrict access to our website where reasonably necessary to protect our customers, business, systems or legal rights.
17. AUTOMATED ACCESS
Automated systems, bots, scraping tools or similar technologies must not be used to interfere with the normal operation or security of our website.
We may take reasonable technical measures to prevent automated activity that:
• Places an excessive burden on our Services
• Attempts to bypass security measures
• Collects information unlawfully
• Violates intellectual-property rights
• Is fraudulent or malicious
Legitimate activities permitted by applicable law are not affected.
18. AVAILABILITY OF THE WEBSITE
We aim to keep our website available and operating correctly.
However, we cannot guarantee uninterrupted access at all times.
Our website may occasionally be unavailable because of:
• Maintenance
• Technical problems
• Shopify or third-party service outages
• Security issues
• Updates
• Events outside our reasonable control
We may modify, suspend or discontinue certain website features where reasonably necessary.
19. LIABILITY
Nothing in these Terms excludes or limits liability where liability cannot legally be excluded or limited.
In particular, nothing in these Terms excludes or limits liability for:
• Intentional misconduct
• Gross negligence
• Injury to life, body or health
• Fraud
• Mandatory product liability
• Other liability that cannot legally be excluded or limited
Where permitted by applicable law, liability for losses caused by ordinary negligence may be limited in accordance with applicable legal requirements.
Nothing in these Terms limits or excludes mandatory statutory consumer rights.
20. FORCE MAJEURE AND EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failure to perform obligations to the extent that performance is prevented by events outside our reasonable control, subject to applicable law.
Such events may include:
• Natural disasters
• Severe weather
• War
• Civil unrest
• Government restrictions
• Strikes
• Major transport disruptions
• Customs delays
• Internet or platform outages
• Other exceptional events outside our reasonable control
Where we are permanently unable to fulfil an order, any amount paid for undelivered goods will be refunded where required by law.
21. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, this does not automatically affect the validity of the remaining provisions.
The applicable statutory provisions will apply where necessary.
22. ENTIRE AGREEMENT
These Terms, together with the policies referenced on our website and the information provided during checkout, govern your use of our Services and purchases from IskahWraps, subject to applicable law.
Failure by us to enforce a particular provision does not mean that we permanently waive any rights available to us.
23. GOVERNING LAW AND CONSUMER PROTECTION
These Terms and contracts concluded through our online store are governed by the laws of the Federal Republic of Germany.
If you are a consumer whose habitual residence is in another country, this choice of law does not deprive you of mandatory consumer protections that apply to you under the law that would otherwise be applicable.
Mandatory statutory rules regarding consumer rights and jurisdiction remain unaffected.
24. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in:
• Our business
• Our products or Services
• Our website
• Legal requirements
• Operational requirements
The latest version will be published on this page with an updated “Last updated” date.
Changes to these Terms will not retroactively alter the terms applicable to an order already concluded unless permitted or required by law.
The version applicable to an order will generally be the version in effect when the relevant contract was concluded.
25. CONTACT INFORMATION
If you have questions about these Terms of Service, your order or our policies, please contact us:
IskahWraps
Owner: Sulekha Mohamud
Hindenburgstr. 33
85057 Ingolstadt
Germany
Email: iskahwraps@gmail.com
For customer-service enquiries, please include your order number where applicable so that we can assist you more efficiently.